Privacy Policy for Personal Data of Customers in Europe and U.K.

• Websites
• E-mail magazines, newsletters
• Trade and investment consultations
• Various seminars
• Overseas briefing services
• Support for participation in exhibitions and business conventions
• Services for supporting businesses
• Other services provided by JETRO, whether online or offline.
• (Non-service) Inviting business partners from the EEA or U.K. to Japan
• (Non-service) Conducting surveys (e.g., questionnaires on corporate trends) in the EEA or U.K.
• Examples of personal data you will provide:
  Name
  Company name and title
  Postal code, address, telephone number, and fax number
  E-mail
  Information necessary for the provision of other services

• Accepting customer opinions and inquiries, and responding to such opinions and inquiries;
• Implementation and operation of services, events, seminars, etc., for which the customer has applied;
• To conduct questionnaires concerning services, events, seminars, etc. in which customers participate, and to grasp the outcomes of such services, events, seminars, etc.;
• To provide information on JETRO's services, events, seminars, and other events related to regions/countries, sectors, and businesses that customers are interested in;
• Review, development, and launch of new services provided by JETRO to customers;
• To improve JETRO services to make them more user-friendly;
• To analyze and collect statistics on customers using JETRO's services;
• Activities related to the above;
• To achieve other purposes of use that were clearly indicated at the time of acquiring the personal data of customers;
• To invite business partners in the EEA or U.K. to Japan;
• For conducting surveys in the EEA or U.K. (e.g., questionnaires on corporate trends, etc.)

For a detailed explanation of our use of cookies and cookie settings, please refer to the following link:

Cookies Settings

• Performance of contractual obligations: This is when JETRO needs to process your personal data in order to perform a contract entered into with you.
• Consent: This is when JETRO receives consent from the customer for processing personal data.
• Legal obligations: This is when JETRO needs to comply with legal obligations.
• Legitimate interests: This is when processing of the customer's personal data is necessary for the legitimate interests pursued by JETRO or by a third party, provided that the customer's interests and fundamental rights are not overridden by the above interests.

• Service providers: Service providers include service providers in the IT industry, such as internet service providers and cloud service providers.
• Subcontractors: This is when the processing of personal data is necessary for the execution of operations relating to JETRO’s outsourcing of operations to a third party, such as questionnaire surveys in the EEA or U.K. and inviting business partners to Japan from the EEA or U.K..
• Embassies of Japan and other Japanese government-affiliated organizations within the EEA and U.K.This is when JETRO needs to process personal data in order to fulfill its duties under the limited circumstances where the consent of the customer is granted or JETRO's legitimate interests are justified.
• Co-organizers and supporters of events, seminars, etc. for which customers have applied: These include government-affiliated organizations, chambers of commerce and enterprises, industry associations, and other businesses (both local and Japanese).

• The region to which the transfer is to be made has been certified by the European Commission or U.K. government as ensuring an adequate level of protection for the rights and freedoms of the customers’ personal data; or
• The recipient of personal data has concluded a contract with JETRO containing the standard contractual clauses approved bythe European Commission or U.K. government

• We limit access to the server from external sources only for those protocols that are strictly necessary to provide the service.
• We protect against unauthorized access by means of a virus detection system, etc.
• Communications are protected by SSL encryption protocols.

1. The right to acquire information related to the processing of the customer's personal data and the right to access the personal data held by JETRO with respect to the customer.
2. The right to request the correction of any inaccurate or incomplete personal data of the customer.
3. The right to request that JETRO erase your personal data under certain circumstances, including, but not limited to, the following circumstances:
   • when JETRO is no longer required to retain your personal data in the light of the purpose for which it collected the personal data;
   • when JETRO may process personal data only with the consent of a customer and the customer withdraws the consent;
   • when you object to JETRO's processing of personal data based on legitimate interests and JETRO's legitimate interests do not prevail over your own interests, rights, and freedoms.
4. The right to require JETRO to restrict JETRO's processing of personal data under certain circumstances, including, but not limited to, the following circumstances:
   • when you challenge the accuracy of your personal data (only for the period JETRO needs to confirm its accuracy);
   • when JETRO no longer needs the personal data (excluding cases where JETRO needs the personal data for bringing, exercising or defending legal claims);
   • If you object to JETRO's processing of personal data based on legitimate interests (only for the period necessary to determine whether the legitimate interests of JETRO prevail over their own interests, rights and freedoms).
5. The right to object to JETRO in relation to the processing of the customer's personal data.
6. The right to receive personal data in a structured, commonly used, and machine-readable form and/or to require JETRO to transfer such personal data directly to the recipient to the extent technically feasible, when processing personal data is based on your consent and other grounds are not applicable. Please be aware that this right is only permitted for personal data provided by you to JETRO.
7. The right to withdraw your consent to the processing of your personal data at any time. Please note, however, that JETRO may continue processing your personal data if it can rely on another legal basis.