Business Expanding Contentsquare SAS, an online customer experience analytics company, establishes a Japanese subsidiary in Tokyo

Contentsquare provides AI solutions that analyze the online customer journey and help companies understand customer behaviors, emotions, and intentions to better connect with their customers. As a global leader in the field of customer digital experience analytics, the company helps companies win the trust of their customers in terms of security, privacy, and accessibility. Its technological capabilities and future potential have been highly valued, and so far, it has raised 810 million dollars in funding from leading investment companies such as SoftBank and BlackRock.

More than 800 companies in a wide range of fields have implemented the solutions, including AMEX, Best Buy, Dell, IKEA, LVMH, T-Mobile and Sephora. Its insights have helped improve the customer experience on more than one million websites worldwide. In Japan, its solutions are utilized by more than 30 companies, including the Rakuten Group, Oisix, Sony, JCB, and Recruit.

Contentsquare has established "Contentsquare Japan LLC" in Tokyo to provide AI-based insights based on the analysis of vast amounts of online behavioral data to enable Japanese companies and brands to deliver online experiences more in tune with the sensibilities of their Japanese customers.

Upon establishing its Japanese subsidiary, JETRO's Invest Japan Business Support Center (IBSC) provided consultations on registration and visas, introduced service providers, and assisted with public relations.