Japanese Government Procurement

Ministry of Finance - Notice of Procurement (Goods & Services)Development and Operation of an Automated Voice Response System for After-Hours Inquiries at the FY2025 Tax Return Telephone Consultation Center 1 set.

This procurement is covered by the WTO Agreement on Government Procurement, Japan-EU Economic Partnership Agreement or Japan-UK Comprehensive Economic Partnership Agreement.

Japanese

Publishing date Aug 12, 2025
Type of notice Notice of Procurement (Goods & Services)
Procurement entity Ministry of Finance - Tokyo
Classification
0027 Computer Services
0071 Computer & Related Services
0133 Telephone Answering Services
Summay of notice ⑴ Official in charge of disbursement of the procuring entity : NISHIO Naoki, Director, Accounts Division, Commissioner's Secretariat, National Tax Agency.
⑵ Classification of the services to be procured : 71, 133, 27
⑶ Nature and quantity of the services to be required. : Development and Operation of an Automated Voice Response System for After-Hours Inquiries at the FY2025 Tax Return Telephone Consultation Center 1 set.
⑷ Fulfillment period : 31 March 2026.
⑸ Fulfillment place : Refer to the tender explanation.
⑹ Qualification for participating in the tendering procedures : Suppliers eligible for participating in the proposed tender are those who shall ;
⒜ not come under Article 70 of the Cabinet Order concerning the Budget, Auditing and Accounting. Furthermore, minors, Person under Conservatorship of Person under Assistance that obtained the consent necessary for concluding a contract may be applicable under cases of special reasons within the said clause.
⒝ not come under Article 71 of the Cabinet Order concerning the Budget, Auditing and Accounting.
⒞ have Grade "A", "B" or "C" offer of services etc in the Kanto-Koushinetsu district, in terms of the qualification for participating in tenders related to Ministry of Finance (Single qualification for every ministry and agency) in the fiscal years 2025, 2026 and 2027.
⒟ have not received suspension of designated contractor status, etc. from any ministry or agency (including person specially qualified by officials in charge of disbursement of the procuring entity).
⒠ an eligible person is a person whose business condition and credit are deemed not to be a sever degradation, and who is sure to implement the contract.
⑺ Time-limit for tender : 17 : 00 30 September 2025.
⑻ Other : For details concerning this tender, Refer to the Tender explanation.
⑼ Contact point for the notice : MASUI Daiki Procurement Section, Accounts Division, Commissioner's Secretariat, National Tax Agency, 3-1-1, Kasumigaseki, Chiyoda-ku, Tokyo, 100-8978, Japan. TEL 03-3581-4161 ex. 3644