I forgot my password.
Click the link on the bottom of the login page “Forgot your
password?” to reissue the password. To reset your password, you
have to answer the secret question you registered. If you do not
know the answer to the secret question, please contact Japan
Street team from the inquiry from below.
I want to change my password.
Click change password below and reset your password. Or you can
change your password from My page. Click “Settings” button on My
page and select "to password change".
I want to cancel my membership/ I want to delete my account.
Please send your request from the inquiry form. You cannot cancel
your membership by yourself.
What should I do if I want to contact a supplier to request a
meeting or make an inquiry?
You can send meeting requests or inquiries in the following three
ways.
1. Each product page.
2. Each company page.
3. Favorite list
After Japan Street Team confirms your inquiry, and we will reply
to the best of our ability within 3 business days. If you have not
heard from us after 3 business days, please contact Japan Street
team from the inquiry form below.
What should I do if I cannot find the product I am looking for?
Please fill out the item inquiry form below. Japan Street team
will work with JETRO offices and related organizations throughout
Japan to create a list of candidate companies and get back to you.
Please understand that it takes 1~2 weeks for the listing process.
In some cases, we may not be able to find suitable companies or
products as a result.
